Data deletion
How to ask for some of your AlibiLock data to be deleted while you keep your account, and what can and cannot be deleted.
What you can ask us to delete
- The name in your profile
- The text, amount and photos of an agreement the other party has not signed. Its link stops working. The record of your own signing on it is deleted only with your account.
How to ask
Write to support@needsolutions.net from the e-mail address of your account and say which data you want deleted. We ask you to confirm by replying, then delete it within 30 days and tell you what was deleted.
What is kept, and for how long
- Sealed agreements and their closing or dispute records, including your name, signature, IP address and device information: 10 years. They stay intact because the other party has an interest in them too. No sealed signature can be deleted.
- Purchase records without your name or e-mail address (product, status, date), for accounting.
- Encrypted backups: deleted data drops out of them within 30 days.
If you signed as the other party
You signed in the browser without an account. Your name, signature, IP address and device information are part of the sealed record and are kept for 10 years. You can ask for a copy of your data at support@needsolutions.net.
Deleting the whole account
To delete your account and everything that is not sealed, see the account deletion page.