Account deletion
How to delete your AlibiLock account, provided by HKSolutions, and what happens to your data.
Delete in the app
- Open AlibiLock and sign in.
- Go to Settings > Delete my account.
- Read what is deleted and what is kept, type your e-mail address and confirm.
The account is deleted immediately. This cannot be undone.
If you no longer have the app
Write to support@needsolutions.net from the e-mail address of your account. We ask you to confirm by replying, then delete the account within 30 days.
What is deleted
- Your name, e-mail address and Google account ID
- Your notification identifier, language preference, credit balance and subscription status
- Agreements the other party has not signed: their text, amount, photos and the record of your signing (signature image, name, IP address, device information, time). Their links stop working.
What is kept, and for how long
- Sealed agreements and their closing or dispute records, including your name, signature, IP address and device information: 10 years. They stay intact because the other party has an interest in them too. No sealed signature can be deleted.
- Purchase records without your name or e-mail address (product, status, date), for accounting.
- Encrypted backups: deleted data drops out of them within 30 days.
Subscriptions and credits
Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play first. Unused credits are lost.
Deleting only some data
You can ask for some of your data to be deleted without deleting your account.